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Knowledge Base

  1. Features 

    1. What are the additional benefits of T Dispatch Pro?
    2. What is the T Dispatch driver app?
    3. How much data does the T Dispatch driver app use?
    4. Does the T Dispatch driver app work as a GPS navigation system too?
    5. What is your global partnership network?
  2. passenger app 

    1. What are the booking apps and the websites that you offer?
    2. What are the prices for having the passenger apps and booking websites built?
    3. I’ve been asked to submit my logos in a specific format to T Dispatch. Can you give me any more guidance on this?
    4. I’m submitting my ‘app specification form’ for my passenger app order to T Dispatch and I can choose between ‘pre-paid’ and ‘post-paid’ - do you have some more details on this?
    5. What happens if I select 'pick up only' on the passenger app specification form?
  3. Paying for T Dispatch 

    1. What are my options for paying for T Dispatch Pro?
    2. Is there a free trial of the Pro system?
    3. Is there an additional charge for SMS notifications?
    4. Are there additional costs if I want to order a passenger app or booking website or both?
    5. Why has my account been suspended?
  4. Set Up 

    1. Can I watch a video tutorial to help me get set up with T Dispatch?
    2. How do I add a driver to my T Dispatch account?
    3. How do I set up vehicles for my drivers?
    4. How do I set up my office address and coverage area?
    5. Can I add more dispatchers to my T Dispatch account?
  5. Troubleshooting 

    1. I'm getting 'invalid driver' on my driver application
    2. My drivers aren’t receiving bookings - why is this?
    3. Why does the system come back with the error message: ‘Oops..we couldn’t find a price rule for this journey’?
    4. Troubleshooting iOS Driver App
    5. I ‘deleted’ a driver from my fleet by going to the Drivers list and clicking the trash can symbol next to their name. Now I want to re-add them, but when I’m trying to create a new driver profile for them, I get the error message that the phone number/email address for the driver is already taken. How can I re-add a removed driver?
  6. All articles 

    1. What is T Dispatch?
    2. How can I test out T Dispatch?
    3. What are the additional benefits of T Dispatch Pro?
    4. Can I watch a video tutorial to help me get set up with T Dispatch?
    5. How do I upgrade to Pro from within my T Dispatch Light/Free account?
    79 articles 

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